Terms and Conditions

The following Terms & Conditions constitute the legal basis for the rendering of Services by CKGS.

The Terms & Conditions govern the Applicant’s use of the Services and are acknowledged as having been read, understood and agreed without any limitation or qualification by the Applicant through submission of his / her complete physical applications including full payments to the CKGS Application Centre. This will also form a part of the Applicant contract with CKGS.

The website www.it.ckgs.ae/ contains the required information in connection with the Services. The said website will be updated as per the instructions of The Consulate General of Italy in Dubai (United Arab Emirates) and will change from time to time.

Except where covered under CKGS Refund Policy below, all CKGS fees are non - refundable and will be retained by CKGS on payment by the Applicant even if the Applicant does not make or proceed with the application and whether or not the visa is granted.

No employee of CKGS has any authority whatsoever to change, amend, amplify or withdraw any or all of these Terms and Conditions without prior written approval from CKGS.

These Terms and Conditions also contain a disclaimer which limits CKGS liability to the Refund Policy stated below.

General Obligations

It shall be solely the Applicant's responsibility / obligation to provide CKGS with all required duly signed Government forms, letters, and documentation as per the checklist of the relevant service type and category. Checklists are not exhaustive. The Consulate General of Italy in Dubai may ask for additional documents and payments as stated in CKGS website. Fees, rules and documents are subject to change without any prior notice. Please further note that acceptance of the application by CKGS does not guarantee that such Applicants’ information and supporting documents as provided are deemed sufficient.

Applicant must submit / send photocopies of the supporting documents (not originals) unless originals are requested.

Whilst CKGS uses reasonable care to check Applicant’s application form for obvious errors on the face of the form, CKGS does not guarantee to detect errors within Applicant’s form and CKGS does not undertake to verify any information that the Applicant provides, which the Applicant is solely responsible to ensure for accuracy.

It is also the responsibility / liability of the Applicant to carefully check all the information on the Visa such as but not limited to the name, spellings, passport number, etc.

Changes to Procedures and Fees

Please note that the fees / charges provided will be valid and applicable on the day that they are quoted and provided by CKGS.

CKGS does not accept responsibility for any changes in procedures, rules, documents or fees and reserves the right to pass on any increased fees to the Applicant. If the Applicant decides to make the application on a later date, and / or if the application is in transit, the fees / charges may change.

Granting / Rejection of Services

The decision making of an application rests solely with The Consulate General of Italy in Dubai. The Consulate General of Italy in Dubai reserves the right to grant / deny - a visa without assigning reasons and the decision of Consulate General of Italy in Dubai is final and binding upon the applicant.

Time Limit for Processing

The processing time mentioned for application/s are average processing time estimates only. The processing of an application including the processing time is subject to the procedures and experience of the concerned Mission over which CKGS HAS NO CONTROL. It is subject to change on a case to case basis.

Communication Policy

CKGS normally communicates with the Applicant through the modes of ‘Track and Trace’ and / or email and / or by SMS (if opted for).

The communication will be sent to the email ID provided. The email and mobile provided on the visa application form must belong to the applicant and must be contactable in case of any further communication. CKGS bears no responsibility / liability if the Applicant or the third party Agent does not respond to the ‘Track and Trace’ / email / and / or any other communication of CKGS. CKGS will not be responsible if there is no communication / miscommunication / delay in communication by the Agent to the Applicant or vice versa. The responsibility of CKGS ends the moment it has made such communication to the Applicant or Agent.

Refund Policy

CKGS takes every reasonable precaution while handling an Applicant's passport & documents and if due to any breach of contract or negligence on the part of CKGS, the Applicant's submitted passport or documents are lost or damaged beyond a useable condition within the premises of CKGS, then CKGS will pay to the Applicant the amount of the fees charged for the replacement of the lost or damaged passport or other documents through their normal replacement procedure and CKGS will assist the applicant with the same within its capacity. Such payments will be made by CKGS to the Applicant on the presentation of the payment receipts issued for the replacement of such lost or damaged passport or documents.

This does not include any lost or damaged passport or documents by the Shipping Service Provider. The Terms & Conditions of the Shipping Provider will apply irrespective, if the shipment has been bought by the applicant through CKGS or if a prepaid label is bought directly from the Shipping Service Provider by the Applicant.

Revocation / Cancellation Policy

Subject to the following paragraph, if the Applicant submits an application at the CKGS Italy in Dubai Visa Application and Information Centre, the Applicant may revoke / cancel the application at any time before the application is submitted by CKGS to The Consulate General of Italy in Dubai. However, once an application is accepted by CKGS, only the Embassy visa fees will be refunded to the Applicant. CKGS will retain it’s service fees and Value Added Services (if applicable).

The Applicant’s right above is the only revocation / cancellation right the Applicant shall have. Once the Applicant has submitted the application to CKGS, the Applicant will be taken to have agreed that CKGS may immediately commence processing the application and providing any services and as a result, the Applicant shall not have any right to revoke / cancel

Pending Additional Documentation

After submission of documentation by CKGS to Consulate General of Italy in Dubai, the latter has the right to request for further documentation, supporting documents, correct and missing information on a case to case basis. CKGS will put ‘On Hold’ the processing of such application and send a communication with details about such additional information / documents. The Applicant is required to provide all the necessary information / documents to CKGS within 10 working days from the date such communication is sent by CKGS.

Promotional Material

Promotional material may follow the relevant documents such as but not limited to passports or other documents at the time they are returned to the Applicant. If the Applicant does not wish to receive this Material, the Applicant must intimate CKGS in advance at the time of submitting the documents. Please note that neither CKGS nor The Consulate General of Italy in Dubai endorse such promotional material.

Exclusion of Liability

CKGS bears no responsibility / liability for costs incurred by the Applicant in anticipation of an application to be finalised by the concerned Mission. These costs may include but are not limited to air tickets or any other transport cost, accommodation, and / or any other costs.

CKGS is not responsible / liable for loss or damage which occurs due to any event or incident which happens outside CKGS’s control (Force Majeure events) and which is not attributable to any act or omission by CKGS.

CKGS will not be held responsible / liable for any loss or damage, delays caused by Mission, processing an application incorrectly, attachment of wrong photographs, duration and type of visa (single / multiple entry), incorrect details mentioned on them inter alia due to incomplete application forms, incorrect or false information on application form and inaccurate and incomplete information and supporting documents provided by the Applicant.

CKGS is not responsible or liable for any direct, indirect, punitive incidental, special, consequential losses & damages arising whatsoever out of the delay, misplacement, damage, non-delivery or loss of passports, documents or money.

CKGS is not liable / responsible for the wrong address / contact details mentioned by the Applicant in his / her application / documents and / or label including prepaid courier.

CKGS is not liable / responsible to the Applicant and / or the third party Agents if they do not follow the Communication Policy mentioned hereinabove.

In case of a lost / misplaced / stolen passport within CKGS premises, the liability of CKGS is limited to the actual cost of reissuance of passport. Further no other costs of air tickets, transport, accommodation stay or any other costs shall be paid / refunded.

Shipment Delivery

CKGS always uses the services of shipment service companies for the purpose of transmission of passports and documents. Their respective terms & conditions shall apply in addition to these Terms & Conditions. CKGS will not be responsible / liable for any loss or damage whether direct, indirect, incidental or consequential, caused due to transmission delays or loss or damages of passport or documents, delivering the documents to the wrong address in the course of transmission of documents by CKGS to the Applicant.

This applies also in the course of transmission of documents between CKGS Italy in Dubai Visa Application and Information Centres and The Consulate General of Italy in Dubai. CKGS would however, make best attempts to trace the Applicants’ documents or assist the Applicant in obtaining alternative / certified copies of the lost documents.

Should the Applicant decide to avail the return courier facility from CKGS, the documents will be returned only to the registered present address or permanent address as specified in the shipment order.

In case of a change of address for the return courier, CKGS will be unable to assist with this change request and does not take any liability / responsibility for such claims that may arise.

Scope of Terms & Conditions

These Terms & Conditions have to be read in conjunction with the Disclaimer, relevant Document Checklist and Forms.

The Agent / Applicants agree  to allow CKGS at its sole discretion to use any of their, comments, reviews  related to CKGS Services made available in the public domain and / or through private communication such as emails, letters etc. and distribute  such contents  in any of their documents, any promotional materials, websites and any type of media.

CKGS reserves its absolute rights to alter these Terms and Conditions and / or any other documents any time without advance notice and without offering any reason.

As to the interpretation of the foregoing, the decision of CKGS shall be final and binding upon the Applicant.

Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the laws of Dubai, United Arab Emirates.